Return & Exchange Policy

30-day return window

We accept returns within 30 days of the delivery date. If 30 days have passed since your item was delivered, we are unable to offer a refund or exchange.

Eligibility requirements

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be in the original packaging with all tags and hardware included
• Not be a non-returnable item (see below)

How to initiate a return

To start a return, email us at team@furnish.madethis.app with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos if the item arrived damaged or defective

We will respond within 2 business days with return instructions. Do not ship items back before receiving return authorisation.

Return shipping

Return shipping costs are the customer's responsibility, unless the item is defective, damaged on arrival, or we shipped the wrong item. In those cases, we will provide a prepaid return label. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error.

Non-returnable items

The following items cannot be returned:

• Furniture that has been assembled
• Items marked as final sale at the time of purchase
• Items returned more than 30 days after delivery

Exchanges

We accept exchanges for a different size, colour, or item, subject to availability. To request an exchange, email team@furnish.madethis.app with your order number and the item you would like instead. We will confirm availability before processing.

Questions?

Email us at team@furnish.madethis.app and we'll get back to you within 2 business days.